Skip to main content

Policies

Privacy Policy

We respect your privacy. This platform collects minimal data necessary for operation.

Data collected: If you use the shop, we collect information necessary to process your order (name, email, shipping address, payment details). Payment processing is handled by our payment providers and we do not store full payment card details.

Cookies: We use essential cookies for site functionality (language preference, banner dismissal). No advertising or tracking cookies are used.

Analytics: We may collect anonymous usage statistics to improve the platform. No personally identifiable information is shared with third parties for marketing purposes.

Your rights: You may request access to, correction of, or deletion of your personal data by contacting us.

Terms of Use

By using this platform, you agree to the following terms:

Educational purpose: All information on this platform is for educational purposes only and does not constitute medical advice, diagnosis, or treatment.

No guarantees: We make no guarantees about the accuracy or completeness of information. Evidence ratings reflect our best assessment but may change as new research emerges.

Products: Any products offered through this platform are legal, plant-based wellness supplements. They are not medicines and do not treat, cure, or prevent any disease.

User responsibility: Users are responsible for consulting qualified healthcare professionals before making health decisions based on information found on this platform.

Refund Policy

We want you to be satisfied with your purchase. If you are not satisfied:

Unopened products: May be returned within 30 days of delivery for a full refund.

Opened products: May be returned within 14 days of delivery if defective or not as described.

Process: Contact us with your order number to initiate a return. Return shipping costs may apply unless the product is defective.

Shipping Policy

Domestic (Malaysia): Standard shipping 3-5 business days. Express shipping 1-2 business days.

International: Shipping times vary by destination. Typically 7-14 business days.

Note: We ship legal, plant-based products only. We do not ship wildlife-derived products.